In Southeast Asia’s booming pet care economy, 25 holdings has emerged as Singapore’s industry leader. We are in the business of providing the best pet care consumer goods and services to our customers enabling the bond between pets and humans for a lifetime.
25 Holdings owns various mother brands - Perromart (e-commerce pet store) Paw Made (accessories), Heka (dog food), NAMA (cat food) and PerroVets (veterinary clinic).
With our massive plans for growth, we are looking for an experienced Customer Service Specialist who has a broad knowledge of the different pet food products in the market.
If you’re service-oriented and passionate about pets, we’d love to hear from you!
What You’ll Do
- Provide personalized recommendations to pet lovers' needs
- Access customers' information through the system to handle product and service inquiries
- Control a large volume of incoming calls
- Handle and resolve customer complaints
- Follow-up on customer inquiries
- Provide pricing and delivery information
- Managing out-of-stock orders
- Pro-actively contacting customers regarding order status
- Keep close track of conversations with customers to address their needs and wants
- Work with cross-department on customer needs and product suggestions
What You’ll Need
- Customer First Mentality
- BSc or BA degree in Human Relations or other relevant areas; At least 1 year of working experience in customer support/service team
- Proficient in English and Mandarin (spoken and written)
- Strong communication and interpersonal skills
- Passionate about delivering the best service to the customers
- Resourceful and possess a proven track record of being a problem solver
- Comfortable working in a fast-paced environment and able to handle challenging customer interactions via phone call, chat or email
- Work closely with the different internal stakeholders to ensure we deliver first class customer service
What We Offer
- Competitive compensation commensurate with experience
- An opportunity to work with some of the best entrepreneurs in the world
- Gain insights into all relevant aspects of a founding company, and the chance to build up an impactful, international network
- A dynamic and highly motivated team with flat hierarchies
- Great working atmosphere in a multi-nationality environment
- Challenging and diversified tasks with direct responsibility